Deadlines and Shipping Policy

Shipping Policy

Orders placed on our website are shipped, if available in stock, within 2 business days after receipt of payment confirmation from the institution responsible for billing. In the case of products out of stock, this period may vary between 2 and 4 weeks from receipt by the company.

To check the shipping cost and deadline, choose which items you want to purchase and click “Add to Cart”. Then enter your zip code, the cost and deadline will be calculated automatically.

Attention:

- The delivery time starts after payment approval. As soon as your payment is approved you will be notified by email;

- All orders are subject to analysis and approval of registration data, which may cause delays in payment confirmation;

- The delivery time stated includes the order processing time within our company and also delivery by the carrier. There may be delays.

Delivery Policy

1) Delivery Time:

The delivery period indicated in the order starts from the date of payment identification, which varies according to the payment method:
- Credit Card between four (4) and seventy-two (72) business hours
- Cash Deposit or Transfer by C/C: up to four (4) business hours after sending the receipt
- Bank slip: after clearing
Therefore, if it is urgent to receive the delivery, we suggest making payment via Credit Card or PIX.
Deliveries take place from Monday to Friday from 8am to 6pm. In some zip codes in some cities, there may be deliveries on Saturdays during business hours. If the customer is absent or there is a need to confirm the address and/or name of the recipient, or even if the box is retained at the Treasury Department of the state of destination for inspection purposes, the delivery period is paused.

2) Situations in which the order is not delivered as expected

2.1 - Incorrect or incomplete registered delivery address

The address considered for delivery purposes is the address registered in the customer's account and selected as the delivery address when placing the order. This address will appear on the copy of the sales order sent to the customer via email. If the address registered by the customer is incomplete or incorrect, the order will be returned to the headquarters. The customer will then be notified and a new shipping fee will be charged for resending the products.

2.2 - Change of address after order completion
Under no circumstances will it be possible to change the delivery address after completing the sales order. If the order placed has an incorrect or incomplete address, the customer must contact us by email@renewpatches.com within 1 hour after completing the order informing us of what happened so that we can analyze the possibility of making the change subject to update transportation fee according to changed delivery area. If contact is made after 1 hour, the order may be sent to the incorrect or incomplete address provided by the customer. In this case, it will be necessary to wait for the box to be returned so that reshipment can be arranged and the customer will be charged new shipping.

2.3 - Parcel detained at border inspection
The Treasury Department (SEFAZ) of the destination state or the Refeita Federal do Brasil (RFB) may retain the merchandise. In these cases, the customer must go to SEFAZ or RFB to settle possible outstanding tax debts and collect the merchandise. If the customer chooses not to collect the merchandise at SEFAZ or RFB, RenewPatches will not be able to refund the order value.

3) Situations in which the order is damaged while in the possession of the transport company

If the order has been damaged while in the possession of the logistics partner or even if the box delivered by the carrier does not contain information that identifies RenewPatches , the customer must reject receipt so that the damaged or suspicious box can be returned to headquarters. Once damage to the products is confirmed, RenewPatches will reship it to the customer at no additional cost.
If, instead of being rejected, the order that is damaged, violated or even in a box without RenewPatches information , is received by the customer, resident or condominium employee, it will not be possible to refund or resend the products.

4) Situations in which the content of the order is different from the items contained in the order

If there are discrepancies between the content of the order and the order, the customer must contact the store via email within a maximum period of 48 hours after receiving the merchandise. The store will analyze the case and provide a response within 2 working days. Under no circumstances will we be able to accept complaints of discrepancy between the content of the order and the order for goods that were delivered more than 48 hours ago.

5) Situations in which the customer requests cancellation of the order and refund of payment

If the cancellation and refund request occurs within the delivery period, only the value of the products will be refunded, as the logistics partner charges the shipping service at the time of collection and will also charge for reverse logistics, i.e. regarding the return of the order to the store headquarters .

6) Who can receive the order?

In addition to the natural or legal person informed in the purchase order, any individual who is on the premises of the address indicated as the recipient will be considered the recipient, including doormen, janitors, receptionists and others in charge of receiving orders. The store will not be responsible for orders that have been lost within the delivery address, such as residential or commercial condominiums, and it is therefore the buyer's responsibility to define an address they trust for delivery.

7) Impossibility of meeting the delivery deadline

It is possible that due to logistics, quality, or some unforeseen operational problems, the company is unable to meet the stated deadline for making a delivery.
In this situation, it is our procedure to immediately seek to inform the customer of the difficulties, possibly communicating the new delivery deadline. However, if the customer wishes, it is possible to exchange it for another merchandise or even request to cancel the order at no additional cost.

For more information
For more information, please contact email@renewpatches.com